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We are frequently asked questions relating to our clients’ holidays so we have detailed some answers below that we hope you will find helpful. If you cannot find the answer to a question you have then please contact us by telephone on 01444 873038 or by email at admin@theinternettraveller.com.
I am unsure about booking my holiday on the internet, is there someone I can talk to and make my booking over the phone?
Yes of course, please feel free to contact our friendly and experienced sales staff on 01444 248594. We are able to take your phone calls from 9am-8pm Monday to Friday, 9am-5pm on Saturday and from 10am-4pm on Sunday. Our offices are situated in Sussex close to Gatwick Airport so you won’t be calling a call centre abroad.
What can I book on your website?
Anything and Everything! Our website has been built with the consumer in mind and as such we have tried to incorporate everything the British tourist would require for their holiday. You can book anything from flight only, worldwide hotels, package holidays, low cost flights, car hire, airport parking and much more. If you are looking for a hotel in Paris or a hotel in New York, or you want a holiday to Las Vegas with flight and hotel with a trip to the Grand Canyon or you are looking for a cheap holiday in Majorca with your family, then look no further and book everything on our website.
What documents will I need to travel and when will I receive them?
You will require documentation for all elements of your holiday that you have purchased online. So if your holiday is a flight with a hotel then you will be issued with an e-ticket for your flights and an accommodation voucher for your hotel. Your final documentation including all vouchers will be issued 3 weeks prior to travel. If you are booking a last minute holiday within 3 weeks of the departure date and full payment has been cleared at the time of booking, your documents will be issued at the time of booking and will be sent via email.
I have only paid a deposit for my holiday, when is the final balance due?
If you have only paid a deposit you will need to make sure that your holiday is paid in full 12 weeks prior to your date of departure. If you do not pay your balance by the due date you may be liable for charges in accordance with our terms and conditions.
How do I pay my balance?
If you have only paid a deposit for you holiday and your balance is due then you can contact our Customer Services department on 01444 873038 or alternatively follow this link to pay your balance online: pay balance.
How many hours before my flight do I need to be at the airport?
Due to the added security now at most major international airports you must make sure you arrive in plenty of time to check-in for your flight.
Which terminal is my flight from?
Your terminal details will be shown on your flight e-ticket and on the itinerary that will be sent with your booking confirmation details. If you are unsure about which terminal you are departing from then please contact our Customer Services department on 01444 873038 or you can check online by visiting www.baa.co.uk.
Can I pre-book my seats on the flight?
On many of the scheduled airlines we can pre-assign your seat preference but these are not guaranteed and are only requests. To have the best chance of getting your preferred seating we suggest you check-in early as possible. For low cost carriers we are unable to pre-assign seats as they do not operate a seat allocation policy. If you would us to inform your scheduled flight carrier of your seating preference then please contact Customer Services.
Do I need a visa where I am going on holiday?
A visa may be required if you are travelling to a non-EU country. If you have connecting flights via certain countries you may also need a transit visa. It is vital that you have the correct documentation for the country you are visiting otherwise you may face the disappointment of being refused entry. You can check to see your visa requirements on the following link:
www.thevisacompany.com
If you cannot find the information you require then please check with the embassy for full details of any visa requirements.
I need to cancel my holiday, will there be any charges?
If you need to cancel or make any amendments to your travel arrangements then you will need to contact our Customer Services department via email at admin@theinternettraveller.com or by phone on 01444 873038. Once you have made a booking with us any changes or cancellations will incur charges as per our booking terms and conditions. If you purchased Travel Insurance, either with us or through another company, it may be possible to claim some or all of the charges back. Please refer to you insurance documentation and contact the helpline number on your policy.
I am unsure about booking my holiday on the internet, is there someone I can talk to and make my booking over the phone?
Yes of course, please feel free to contact our friendly and experienced sales staff on 01444 248594. We are able to take your phone calls from 9am-8pm Monday to Friday, 9am-5pm on Saturday and from 10am-4pm on Sunday. Our offices are situated in Sussex close to Gatwick Airport so you won’t be calling a call centre abroad.
What can I book on your website?
Anything and Everything! Our website has been built with the consumer in mind and as such we have tried to incorporate everything the British tourist would require for their holiday. You can book anything from flight only, worldwide hotels, package holidays, low cost flights, car hire, airport parking and much more. If you are looking for a hotel in Paris or a hotel in New York, or you want a holiday to Las Vegas with flight and hotel with a trip to the Grand Canyon or you are looking for a cheap holiday in Majorca with your family, then look no further and book everything on our website.
What documents will I need to travel and when will I receive them?
You will require documentation for all elements of your holiday that you have purchased online. So if your holiday is a flight with a hotel then you will be issued with an e-ticket for your flights and an accommodation voucher for your hotel. Your final documentation including all vouchers will be issued 3 weeks prior to travel. If you are booking a last minute holiday within 3 weeks of the departure date and full payment has been cleared at the time of booking, your documents will be issued at the time of booking and will be sent via email.
I have only paid a deposit for my holiday, when is the final balance due?
If you have only paid a deposit you will need to make sure that your holiday is paid in full 12 weeks prior to your date of departure. If you do not pay your balance by the due date you may be liable for charges in accordance with our terms and conditions.
How do I pay my balance?
If you have only paid a deposit for you holiday and your balance is due then you can contact our Customer Services department on 01444 873038 or alternatively follow this link to pay your balance online: pay balance.
How many hours before my flight do I need to be at the airport?
Due to the added security now at most major international airports you must make sure you arrive in plenty of time to check-in for your flight.
- Long-haul international flights - you need to check-in 3 hours before your departure time.
- Short-haul European flights – you need to check-in 2 hours before your departure time.
- UK Domestic flights – you need to check-in at least 1 hour before your departure time.
Which terminal is my flight from?
Your terminal details will be shown on your flight e-ticket and on the itinerary that will be sent with your booking confirmation details. If you are unsure about which terminal you are departing from then please contact our Customer Services department on 01444 873038 or you can check online by visiting www.baa.co.uk.
Can I pre-book my seats on the flight?
On many of the scheduled airlines we can pre-assign your seat preference but these are not guaranteed and are only requests. To have the best chance of getting your preferred seating we suggest you check-in early as possible. For low cost carriers we are unable to pre-assign seats as they do not operate a seat allocation policy. If you would us to inform your scheduled flight carrier of your seating preference then please contact Customer Services.
Do I need a visa where I am going on holiday?
A visa may be required if you are travelling to a non-EU country. If you have connecting flights via certain countries you may also need a transit visa. It is vital that you have the correct documentation for the country you are visiting otherwise you may face the disappointment of being refused entry. You can check to see your visa requirements on the following link:
www.thevisacompany.com
If you cannot find the information you require then please check with the embassy for full details of any visa requirements.
I need to cancel my holiday, will there be any charges?
If you need to cancel or make any amendments to your travel arrangements then you will need to contact our Customer Services department via email at admin@theinternettraveller.com or by phone on 01444 873038. Once you have made a booking with us any changes or cancellations will incur charges as per our booking terms and conditions. If you purchased Travel Insurance, either with us or through another company, it may be possible to claim some or all of the charges back. Please refer to you insurance documentation and contact the helpline number on your policy.
The Internet Traveller is a trading name of the Freedom Travel Group.Registered in England 3816981.Vat no 403 3146 04.Registererd Office: Hamil Road,Burslem,Stoke On Trent, St6 1AJ. The Freedom Travel Group Limited is a subsidiary of Co-operative Group Limited.